Frequently Asked Questions
Frequently Asked Questions
When is the next sale?
Sale dates are announced on the website and Instagram account.
If no date is indicated, it means that production is underway and I do not yet have clear visibility for the coming weeks.
To be informed first, you can subscribe to the newsletter.
Here you will find all the answers to your questions. Do not hesitate to contact us via the contact page if needed.
Why isn't the shop open all year round?
As production is entirely artisanal, I cannot produce continuously.
Therefore, the shop opens during sales periods, until stocks run out.
Between these periods, I work on creating new collections.
To be informed of openings, please sign up for the newsletter or follow me on Instagram.
Here you will find all the answers to your questions. Do not hesitate to contact us via the contact page if needed.
A part is out of stock, will it be restocked?
Yes, most pieces can come back in stock.
The manufacturing time is usually 4 to 6 weeks, which is the time needed to remake the pieces by hand.
I often share the progress of my creations on Instagram and Facebook
Here you will find all the answers to your questions. Do not hesitate to contact us via the contact page if needed.
A part is out of stock, will it be restocked?
Yes, most pieces can return in stock.
The production time is generally 4 to 6 weeks, to remake the pieces by hand.
I often share the progress of creations on Instagram and Facebook
Here you will find all the answers to your questions. Do not hesitate to contact us via the contact page if needed.
How often do you change collections?
I launch a new collection about once a year, usually around March.
At the same time, I also create ephemeral pieces or small collections as inspiration strikes.
Here you will find all the answers to your questions. Do not hesitate to contact us via the contact page if needed.
Do you offer gift wrapping?
No, the pieces are not gift-wrapped.
The main objective is to ensure optimal protection during transport so that your creations arrive intact.
Here you will find all the answers to your questions. Do not hesitate to contact us via the contact page if needed.
Do you give pottery classes?
Not at the moment. My workshop is not yet set up to host classes.
This is a project I would like to develop in the future.
Here you will find all the answers to your questions. Do not hesitate to contact us via the contact page if needed.
Do you sell your creations in boutiques or stores?
No, I don't offer in-store resale.
The items are only available on the online store and during sales.
Here you will find all the answers to your questions. Do not hesitate to contact us via the contact page if needed.
Why are some items seen on Instagram not available on the website?
Some of the pieces visible on Instagram may be:
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prototypes,
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unique pieces that are not reproduced,
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or creations too fragile or bulky to be shipped.
Here you will find all the answers to your questions. Do not hesitate to contact us via the contact page if needed.
Is it possible to pick up an order at the workshop?
Yes, if you live near Espezel (Aude), you can choose to pick up your order from the workshop.
The information will then be sent to you by email.
Here you will find all the answers to your questions. Do not hesitate to contact us via the contact page if needed.
Do you offer custom designs?
Custom orders are only possible for dinnerware sets of 12 pieces or more.
For this type of project, you can contact me by email: contact@kali-ceramique.fr
Other than that, I do not offer custom orders in order to maintain production rhythm.
Here you will find all the answers to your questions. Do not hesitate to contact us via the contact page if needed.